Privacy Policy

Who We Are and What This Policy Covers

Rockies Cleanouts LLC ("Rockies Cleanouts," "we," "us," or "our") provides cleanout, junk removal, hauling, and related services in Denver, Aurora, and surrounding Colorado communities. Our website is rockiescleanouts.com.

This policy applies to personal information collected through our website, online forms, phone calls, text messages, email, and service-related interactions. It does not govern websites or services operated by third parties that have their own privacy policies.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, telephone number, email address, and service address.
• Project information: requested services, property or access details, preferred appointment times, photographs you choose to send, and information needed to prepare an estimate.
• Communications: messages, inquiries, customer service correspondence, and SMS opt-in preferences.
• Transaction information: estimates, invoices, amounts paid, payment status, and related records. If an external payment processor is used, it may handle payment-card details under its own policies.
• Website usage information: IP address, browser type, device information, referring pages, and website activity, where collected by our hosting, security, or analytics technologies.

We ask that you do not submit sensitive personal information that is unnecessary for your service request.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and provide estimates.
• Schedule, confirm, perform, and follow up on services.
• Communicate about arrival windows, access instructions, changes, and project updates.
• Process payments, maintain records, and handle customer service matters.
• Maintain website functionality, prevent fraud, and protect the security of our systems.
• Comply with legal obligations and resolve disputes.
• Send marketing communications only where permitted by applicable law and any required consent.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential site functions, security, performance, and, where enabled, analytics or advertising measurement. These technologies may collect technical information about your browser and use of the website.

You can generally manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Where applicable law requires consent for nonessential technologies, we will obtain it before using them.

When We Share Information

We do not sell your personal information in exchange for money. We may share information when reasonably necessary with service providers that help us operate our business, such as website hosting, customer communications, scheduling, payment processing, and technical support providers. We may also disclose information when required by law, to protect rights or safety, or in connection with a legitimate business transaction.

Service providers should receive only the information reasonably needed for their assigned services and are expected to handle it appropriately.

SMS consent: Mobile opt-in data and consent for text messaging will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Text Messaging and SMS Privacy

When you provide your mobile number and affirmatively opt in through a website form or another consent method, you may receive service-related text messages from Rockies Cleanouts LLC. These may include customer service responses, scheduling confirmations, arrival updates, and project communications.

Consent to receive text messages is not a condition of purchasing services. Wireless carriers are not responsible for delayed or undelivered messages. See our Terms of Service for additional terms.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no website, internet transmission, or electronic storage method is completely secure, and we cannot guarantee absolute security.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction records, responding to requests, resolving disputes, and meeting applicable legal, tax, or accounting requirements. Retention periods depend on the type of information and the reason it was collected.

Your Privacy Choices and Rights

You may contact us to request access to, correction of, or deletion of personal information we maintain about you. We will review and respond to requests as required by applicable law, subject to identity verification and lawful exceptions such as recordkeeping requirements.

You may opt out of promotional emails using any unsubscribe instructions provided, or contact us directly. To stop SMS messages, reply STOP. You can also manage browser cookies through your device or browser controls.

Depending on your state of residence and whether a particular privacy law applies to our business, you may have additional rights. We will honor applicable rights where legally required.

Third-Party Websites and Services

Our website may link to third-party sites, maps, review platforms, social media services, or payment providers. We are not responsible for the privacy practices of those independent services. We encourage you to review their privacy policies before providing information.

Updates to This Privacy Policy

We may revise this Privacy Policy as our services, technology, or legal obligations change. When we do, we will update the "Last Updated" date at the top of this page. Material changes may be communicated through additional notices where required by law.

Contact Us About Privacy

For questions about this policy or requests concerning your personal information, please contact:

Rockies Cleanouts LLC
Denver, Colorado
Phone: (303) 484-1191
Email: info@rockiescleanouts.com